Skills Profile

Honorably Discharged U.S. Navy Veteran
Full-Time Student at Southern New Hampshire University (B.S. Computer Science)
Strong Self-Management Experience
Demonstrated ability to work together with customers, users, colleagues, and vendors in a pleasant, enthusiastic manner
Excellent communication skills: capable of effectively interacting with individuals at all levels, both verbally and in writing
Adaptable to changing circumstances and able to manage time effectively
Meticulous in completing tasks on time and seeing them through to completion
Skilled in analyzing and solving problems with attention to detail
Performance of In-Person and Remote responsibilities
Ability to Understand customer’s needs and provide them with appropriate technological tools for their individual/respective job
Extensive Computer and Network Management Experience
Understanding of On-Premises and Cloud based management solutions
Expertise in Windows, Mac, and Linux Operating Systems
Possesses in-depth technical knowledge of desktop hardware and components
Proficiency in C++

Current Job

IT Solution Specialist — Sterling Infrastructure Inc.
March 2022 – Present

Possesses a firm grasp of Sterling IT and help desk processes and policies, ensuring compliance and adherence in all activities, including troubleshooting technical issues and resolving tickets promptly
Acted independently with no need for active management, exercising sound judgment in prioritizing tasks
Demonstrated ability to collaborate well with other departments to meet service level agreements
Expertise in Windows OS and Microsoft Administration (Exchange, Active Directory, Teams, etc.)
Mobile Device Administration
Proficiency in Powershell/Batch Scripting
Conducted Imaging of Hundreds of PC’s
Adept at Troubleshooting (PC’s, Printers, Mobile Devices)
Configuring (AP’s, XR’s, Switches, Printers, Mobile Phones)
Traveling as needed to Facilitate smooth IT Operations